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Direct contact with the owner/serviceman was always available.

Direct contact with the owner/serviceman was always available.

Easy to communicate with. Came right our and repaired my washing machine. Reasonably priced as well.

Professional and competent! They removed our old double-wall oven and installed a new one we purchased online. Also, they... read moreProfessional and competent! They removed our old double-wall oven and installed a new one we purchased online. Also, they removed our old over-the-range microwave and installed a new one that we purchased online. No problem scheduling, great customer service experience from the front desk to the technicians who performed the work. We had no mishaps. We're satisfied and would hire again!This was so refreshing after spending weeks looking for a company that would install appliances independent of a purchase.Anne Arundel Co., MD read less

I have been using Wooten Appliance for 15 years, service my rental properties as well as my home, great value,... read moreI have been using Wooten Appliance for 15 years, service my rental properties as well as my home, great value, friendly service, always accurate diagnosis. read less

I have been using Wooten Appliance for 15 years, service my rental properties as well as my home, great value,... read moreI have been using Wooten Appliance for 15 years, service my rental properties as well as my home, great value, friendly service, always accurate diagnosis. read less

This is the 3rd time we've used Wootton Appliance on 3 different appliances and this is the 3rd 10/10 experience... read moreThis is the 3rd time we've used Wootton Appliance on 3 different appliances and this is the 3rd 10/10 experience we've had with them. We were scheduled for the Monday it snowed and Daryl still got here inside the appointment window. He diagnosed the problem with our dishwasher quickly and was able to fix it in less than an hour. Excellent service for an excellent price. read less

We have used Wooten for our washing machine and our refridgerator. The repairmen ( Darryl and Chester) we both very... read moreWe have used Wooten for our washing machine and our refridgerator. The repairmen ( Darryl and Chester) we both very knowledgable, and quickly diagnosed and fixed the problem. They were pleasant, professional, and made the area cleaner than when they came. They were both masked and wore their Wooten shirts. I highly recommend them for any appliance repair!! read less

Excellent, next day service. Daryl showed me what was wrong with my dishwasher, explained how he fixed it, and... read moreExcellent, next day service. Daryl showed me what was wrong with my dishwasher, explained how he fixed it, and advised me about using it. Definitely recommend Wooten to everybody. read less

Our LG dishwasher went on the fritz lately and literally sounded like a (very loud) sick cow. After a pretty... read moreOur LG dishwasher went on the fritz lately and literally sounded like a (very loud) sick cow. After a pretty terrible experience with another local appliance repair company - which was so bad I was willing to lose the diagnostic fee and start from scratch with someone else - I found Wooten and am so happy I did. Daryl is not only an expert at what he does, but he's extremely personable and fun to talk to, as well. So far, we've needed him three times and each time has been a pleasure. Fair pricing, straightforward process. Highly recommend. read less

We needed a repair to our dishwasher and found Wooten through Angie's List. Everything is now in working order.... read moreWe needed a repair to our dishwasher and found Wooten through Angie's List. Everything is now in working order. The repairman could not have been nicer. He respected the need for a mask and was very neat and competent. read less

I highly recommend Wooten Appliance. Our dishwasher stopped working in the middle of the Dry cycle inexplicably. Using YouTube videos,... read moreI highly recommend Wooten Appliance. Our dishwasher stopped working in the middle of the Dry cycle inexplicably. Using YouTube videos, I deduced that it was a blown fuse, but after taking the door panels off, I decided I didn't want to try and fix it on my own. I contacted Wooten via their online request form and we set up a time via email for the technician to come out. Chester was our guy and he showed up at the beginning of our repair window. I want to note that because of the coronavirus pandemic, Chester was the first non-family member in our home in months. He wore gloves and a mask the entire time, and only touched what he absolutely needed to. I definitely appreciated that. He agreed that it was the fuse, and then told me I would save money by obtaining the part myself (I ended up giving him the money saved in a tip). Once I procured the part, I set up another appt via email on the next available business day. Chester again showed up on time and got our dishwasher working again. I was also able to use a $20 Yelp coupon without issue. Will happily call on Wooten Appliance if we ever have other appliance issues. read less

I always rely on Wooten Appliance for our repairs. Daryl (sorry If I misspelled). Has repaired our GE Monogram... read moreI always rely on Wooten Appliance for our repairs. Daryl (sorry If I misspelled). Has repaired our GE Monogram series dishwasher and a Wolf range oven, which we inherited when we moved into our new home 10 years ago. And we have trusted Wooten Appliance that long. Prompt, courteous, pleasant and as professional as can be they inspire confidence with every trip. Will call on them every time. read less

Phenomenal company! I highly recommend. I keep Mr. Wooten on speed dial for any and all appliance needs.

Phenomenal company! I highly recommend. I keep Mr. Wooten on speed dial for any and all appliance needs.

WOOT WOOT! (Couldn't resist) A+ service. Responded to my request very quickly, scheduled me immediately, kept me in the loop,... read moreWOOT WOOT! (Couldn't resist) A+ service. Responded to my request very quickly, scheduled me immediately, kept me in the loop, showed up right on time and fixed my fridge! Thank you... read less

I have nothing but good things to say about Daryl and Wooten Appliance. I had an oven short out on... read moreI have nothing but good things to say about Daryl and Wooten Appliance. I had an oven short out on me earlier this summer during a power outage, and the company that Whirlpool originally hooked me up with to attempt a repair was disappointing to say the least. Enter Wooten Appliance. I found them originally on Angie's List when I realized that I'd need to hire someone to install the new unit and what a lucky find that was. Daryl has been friendly, knowledgeable, and helpful. The oven I purchased didn't fit the spot as it should (dumb) and he even worked with me to find a solution so we could make it work anyway! Requiring a lot more work and an additional visit, but 100% worth the extra effort to make it right.Not only was his expertise appreciated but I also enjoyed his conversation and company. It's really nice to have found someone who wasn't just in a rush to get in and out and treat you like a dollar sign. Daryl truly cares about his customers and makes sure you're taken care of.I will use Wooten for any appliance related needs in the future. They've got a customer for life. read less

Had Blake come out a year ago to repair the drum in my 12 year old whirlpool dryer! It's good... read moreHad Blake come out a year ago to repair the drum in my 12 year old whirlpool dryer! It's good as new and has had no issues since! He's knowledgeable, professional, and skilled in his trade. They are a bit pricey, but you get what you pay for! Highly recommended! I will use them for all of my future appliance needs! read less

First time customer. This is by far the most professional, reliable & fairly priced company, I have worked with in... read moreFirst time customer. This is by far the most professional, reliable & fairly priced company, I have worked with in awhile. From scheduling to on time service. The first tech couldn't diagnose the issue with my gas stove but Daryl came out on a late Saturday afternoon, and fixed the problem with no extra fee. This company will work hard to earn & keep your business. read less

On time and professional.

On time and professional.

Used Wooten Appliance for the first time and I will use them again. They give the kind of service... read moreUsed Wooten Appliance for the first time and I will use them again. They give the kind of service that you always hope for, but don't always get. I had a stacked washer/dryer in a tight spot. They came in the time window they promised and handled the job quickly and professionally. read less

When my oven stopped working I immediately contacted Wooten Appliance. Daryl was able to come out the very next day.... read moreWhen my oven stopped working I immediately contacted Wooten Appliance. Daryl was able to come out the very next day. He arrived on time, quickly diagnosed the problem, and had the needed part with him so he could fix it on the spot. The whole thing took maybe 45 minutes. The service fee and cost for the part were both reasonable - especially for such quick service. Highly recommended! read less

My dishwasher was not draining all the way. I am a member of Angie's list so I searched there... read moreMy dishwasher was not draining all the way. I am a member of Angie's list so I searched there for an appliance repair company. I chose Wooten because of its A rating and good reviews, and because the reviews indicated they (unlike some of the others I looked at) are more inclined to advise repairing the appliance rather than discarding it and getting a new one (you're welcome, Mother Earth....). The technician arrived on time, courteous and friendly and professional. He diagnosed and fixed the problem (jammed pump) and even helped with another small repair at no extra cost. I was very pleased and would definitely call them again. read less

Did exactly what I wanted and pronto.

Did exactly what I wanted and pronto.

Professional. Totally efferent. Knowledgeable. Punctual. That's really all ya need to know.

Our nineteen year old built-in refrigerator quit working, and we were in danger of losing hundreds of dollars of fresh... read moreOur nineteen year old built-in refrigerator quit working, and we were in danger of losing hundreds of dollars of fresh and frozen food. We called Wooten Appliance, and when we told them of our dire circumstances they came the next day. Mr Wooten came, quickly diagnosed the problem, and ordered the new part. He also defrosted the unit, and got it back up and running while awaiting the new part. When it came, it turned out that due to age, the part that was now available - significantly modified from original equipment - would have required complete removal of the built-in unit, at exorbitant cost. Instead, Mr. Wooten assisted me in contacting a module rebuild company that took my old part and remanufactured it for $150. That alone was a huge savings, because the "new" version had cost almost $500. He then installed it and tested the unit, up and running like brand new! He was patient, explained everything clearly, made a total of three trips, saved us a bunch on the part (as well as LOTS of labor charge if he'd had to remove the whole unit), showed up when he said he would, and was friendly and professional from start to finish. Just couldn't have asked for more. Absolutely the only company to call, and this was our third great experience with him, over a period of ten years and two homes. First rate! Thanks much, Mr. Wooten read less

Find the issue and fixed it

Find the issue and fixed it

For what it's worth, I never write reviews, but I had such a good experience with this company servicing/repairing my... read moreFor what it's worth, I never write reviews, but I had such a good experience with this company servicing/repairing my dishwasher I had to write one so that I could help this small business out. I have a Samsung Dishwasher, which are notorious for breaking and having issues with their leak/flood sensors. The LC Code came up flashing last week on the dishwasher after a cycle and stopped working (constantly drained). I called for service and the receptionist was very nice and helpful and said someone would be out on Monday (I called the Previous Friday, two days before). The Technician (Darryl) came over and was fantastic, not only did he check for the issue where we told him it was probably coming from, he also checked 4 or 5 other possible areas where the issue could be occurring. He took a picture of it to show me what the problem was, and fixed the issue. He was so knowledgeable that he gave me and my wife essentially a tutorial of the best dishwasher soaps and why (liquid is better than pods) and why this issue occurs in newer dishwashers and how to alleviate it in the future. He was super cordial and just a pleasure to have servicing the dishwasher after having bad experiences like many others have had in the past.Totally worth the 99$ service charge for piece of mind knowing that I had an honest, very knowledgeable, very experienced technician service the dishwasher and knowing I have a company that I can trust to service all my Samsung appliances. read less

Daryl, a smart and responsible technician with Wooten Appliance Repairs, saved the day. He renewed our faith in the... read moreDaryl, a smart and responsible technician with Wooten Appliance Repairs, saved the day. He renewed our faith in the possibility of repairing older appliances by his knowledge and experience. read less

They had a small communication problem - but once we were on the same page - all worked out very well.

They had a small communication problem - but once we were on the same page - all worked out very well.

Great service. Very helpful, friendly and reliable.

Great service. Very helpful, friendly and reliable.

Wooten arrived at my home and I explained by issue. He didn't find anything wrong with my oven. ... read moreWooten arrived at my home and I explained by issue. He didn't find anything wrong with my oven. He didn't charge me their minimum fee of $99.00 Definitely a top notch company. Will use again! read less

Wooten arrived at my home and I explained by issue. He didn't find anything wrong with my oven. ... read moreWooten arrived at my home and I explained by issue. He didn't find anything wrong with my oven. He didn't charge me their minimum fee of $99.00 Definitely a top notch company. Will use again! read less

git the job done on my Bosch Washer.

git the job done on my Bosch Washer.

The fridge was done professionally. Wooten office staff as well as the appliance technician were all courteous, friendly and professional.

The fridge was done professionally. Wooten office staff as well as the appliance technician were all courteous, friendly and professional.

The technician called me immediately, came out that same afternoon bringing the correct part, and was finished within a half... read moreThe technician called me immediately, came out that same afternoon bringing the correct part, and was finished within a half hour. Fabulous service!! read less

The technician called me immediately, came out that same afternoon bringing the correct part, and was finished within a half... read moreThe technician called me immediately, came out that same afternoon bringing the correct part, and was finished within a half hour. Fabulous service!! read less

I don't what it is, but I have been very lucky to find good appliance repair companies. Wooten worked out... read moreI don't what it is, but I have been very lucky to find good appliance repair companies. Wooten worked out well for us and the repair guy was committed to fixing our issues. Thank you. read less

Daryl has been taking care of my appliances for over a decade. He is professional, courteous and very knowledgeable. He... read moreDaryl has been taking care of my appliances for over a decade. He is professional, courteous and very knowledgeable. He is very responsive to texts and phone calls and bends over backwards to accommodate his customers. And if there's an emergency he always manages to somehow squeeze me in. Wouldn't have anyone else in my home to repair appliances. Absolutely the best. read less

Very quick service, responded to all communication

Very quick service, responded to all communication

Excellent service. Knowledgeable, professional service technician. Awesome company!! I will definitely call this company again!!

Excellent service. Knowledgeable, professional service technician. Awesome company!! I will definitely call this company again!!

I was impressed that the technician came out in a snowstorm to fix my dryer, which I thought I was... read moreI was impressed that the technician came out in a snowstorm to fix my dryer, which I thought I was going to have to replace. He quickly found the issue and had it back up and running in no time. read less

I was impressed that the technician came out in a snowstorm to fix my dryer, which I thought I was... read moreI was impressed that the technician came out in a snowstorm to fix my dryer, which I thought I was going to have to replace. He quickly found the issue and had it back up and running in no time. read less

Wooten did a great job for us and they were very easy to work with and affordable. Our older dryer... read moreWooten did a great job for us and they were very easy to work with and affordable. Our older dryer wasn't heating anymore and we didn't want to buy a new one. I was able to schedule an appt through the web form - they got back to me promptly. We emailed back and forth 3x that day with quick responses to each message in order to coordinate a service time. The day before the appt they emailed me our appt window and we confirmed through the email link. Our tech did a great job, he was friendly and knowledgeable. A piece of fabric had gotten into the heating coil and had burned causing it to overheat. He took the entire dryer apart, found the problem, showed my husband who was home for the appt, reassembled and tested the dryer, and told us to call if it should stop working again. The fee was only the $99 service charge. We will definitely work with Wooten again if we ever have another appliance that needs service. read less

Neal came out to investigate my dish washer which leaked water even when it was off. He quickly diagnosed... read moreNeal came out to investigate my dish washer which leaked water even when it was off. He quickly diagnosed the problem, ordered the part and returned after a few days to replace the intake valve. Very professional and painless. Will definitely use Wooten Appliances again. read less

Wooten Appliance came out in a timely manner. They were very polite and worked quick to resolve our issue. would... read moreWooten Appliance came out in a timely manner. They were very polite and worked quick to resolve our issue. would recommend this company. read less

Wooten Appliance came out in a timely manner. They were very polite and worked quick to resolve our issue. would... read moreWooten Appliance came out in a timely manner. They were very polite and worked quick to resolve our issue. would recommend this company. read less

Professional, personable, competent

Professional, personable, competent

Chester, from Wooten Appliances came to my home to fix my stove, a nice gas range. I had smelled gas... read moreChester, from Wooten Appliances came to my home to fix my stove, a nice gas range. I had smelled gas & the oven barely heated. I read their reviews; they were excellent.Chester showed up promptly, had a new ignition switch in his truck (which I thought was the problem after a lot of research) & fixed it, spending an hour & a half or so here.The cost was $165.00. I call that a bargain. Plus, he was a really nice guy. I highly recommend him & Wooten Appliance. read less

I've previously had some awful experiences dealing with handymen fixing appliances in the DC area, example, M&M appliances! Wooten was... read moreI've previously had some awful experiences dealing with handymen fixing appliances in the DC area, example, M&M appliances! Wooten was actually awesome and reasonably priced. Very responsive every time I reached out to them and they ensured that they followed up with appointments in a timely manner. The handymen that showed up were experts at dealing with a microwave issue we had...and were immediately able to diagnose the problem and fix the issue. I can't recommend them enough read less

The e-quote from customer service differed slightly from the estimate provided at the first visit, and omitted the $99 downpayment... read moreThe e-quote from customer service differed slightly from the estimate provided at the first visit, and omitted the $99 downpayment I paid at the first visit. But, in the end, the original estimate was honored and credit was given for the $99 paid up front, so I was happy. The price of the service call was reasonable for the work performed. Friendly, knowledgeable service in a time-efficient manner. Happy I found them. read less

The e-quote from customer service differed slightly from the estimate provided at the first visit, and omitted the $99 downpayment... read moreThe e-quote from customer service differed slightly from the estimate provided at the first visit, and omitted the $99 downpayment I paid at the first visit. But, in the end, the original estimate was honored and credit was given for the $99 paid up front, so I was happy. The price of the service call was reasonable for the work performed. Friendly, knowledgeable service in a time-efficient manner. Happy I found them. read less

Very knowledgeable. Very friendly. Took time to teach. Did not recommend repairs that made no sense economically.

Very knowledgeable. Very friendly. Took time to teach. Did not recommend repairs that made no sense economically.

Submmitted an online request at 6pm. Darryl called a few minutes later and came to the house at 8pm to... read moreSubmmitted an online request at 6pm. Darryl called a few minutes later and came to the house at 8pm to service a dryer. Arrived on time and gave honest assessment. Very pleased and would recommend. read less

From the scheduling lady to the workman's repair job, I thought this company was outstanding! I am so glad... read moreFrom the scheduling lady to the workman's repair job, I thought this company was outstanding! I am so glad I found them! read less

From the scheduling lady to the workman's repair job, I thought this company was outstanding! I am so glad... read moreFrom the scheduling lady to the workman's repair job, I thought this company was outstanding! I am so glad I found them! read less

Prompt, courteous and professional!! What more can I say about Wooten appliances? Daryl was able to solve a problem that... read morePrompt, courteous and professional!! What more can I say about Wooten appliances? Daryl was able to solve a problem that stumped both my handyman and my plumber!! And for a fraction of the price! I love Wooten appliances! My dishwasher is working perfectly now...A++++++ read less

Daryl was the technician that came out and service our broken washing machine. Great and honest guy. Took... read moreDaryl was the technician that came out and service our broken washing machine. Great and honest guy. Took no time in deciphering the issue with the washing machine and gave great advice to get a new one versus having them fix it due to age and cost. read less

They were able to send someone out promptly, and the technician they sent was friendly and knowledgeable and he gave... read moreThey were able to send someone out promptly, and the technician they sent was friendly and knowledgeable and he gave us an honest and detailed diagnosis of our problem. read less

They showed up and installed a little extra gas pipe and a connector for my gas dryer install. They responded... read moreThey showed up and installed a little extra gas pipe and a connector for my gas dryer install. They responded quickly, showed up and had the job done in under 24 hours. And for a fraction of what another contractor quoted me. I was psyyyyyyyyched! read less

I had an intractable problem with my range that an initial company couldn't fix after four visits. I called Wooten... read moreI had an intractable problem with my range that an initial company couldn't fix after four visits. I called Wooten in and initially the technician thought he'd fixed it, but I later found it wasn't fixed. I immediately contacted Wooten and they sent the owner out right away. After thorough investigation he fixed it - and charged me less than the original estimate and saved me from having to replace the range. read less

Fantastic service! So far, I used them for our dishwasher and our washing machine. The prices are reasonable and the... read moreFantastic service! So far, I used them for our dishwasher and our washing machine. The prices are reasonable and the service is top-notch. Darryl is dependable, friendly and knowledgeable. And my little Yorkie loves him. That is very telling! read less

These guys were simply amazing. From scheduling my appointment to communicating when my technician would arrive the front office was... read moreThese guys were simply amazing. From scheduling my appointment to communicating when my technician would arrive the front office was amazing. Daryl my tech showed up within the time frame they had given, called me 30 minutes before arriving and was honestly the nicest repairman I have ever had come to the house. From explaining everything in laymen's terms to being super cool and friendly with my cats he was amazing! It was an awesomely easy fix to my dishwasher that took about an hour and Daryl was nice, polite and awesome throughout the whole process. I got a 20 dollar off coupon from their website for being a first time customer and that was excellent however I have to say even without that coupon I would not have been upset with the pricing of Wooten. Totally fair and reasonable and honestly a great value for the absolutely wonderful service. read less

We used Wooten Appliance for the first time based on neighborhood feedback and it was by far the absolute best... read moreWe used Wooten Appliance for the first time based on neighborhood feedback and it was by far the absolute best appliance repair experience we have ever had. The set up the appointment and gave us a two hour window and they arrived during that window, which anyone that has ever experienced the "time window" knows is very rare. They were extremely professional in both the scheduling and repair and the pricing was reasonable. All of the pricing was confirmed up front via email for both the initial diagnostic visit and the repair. We would not hesitate to use them again. read less

I meant to write this review a couple of weeks ago, but you know how things get. Anyway, my rental... read moreI meant to write this review a couple of weeks ago, but you know how things get. Anyway, my rental home, washing machine issue. Landlord arranged for them to come out. On time and professional. Diagnosed the issue correctly first time but unfortunately did not have the correct part in the truck and it had to be ordered. Came back 3 business days later and issue is resolved. The man that came, Rodney if I recall correctly (and apologies if I do not), was a fine gentleman. Very clean, neat, friendly and efficient. As I mentioned to him, when we buy our house, Wooten Appliance will be our go to for repairs etc. Note I cannot comment on the prices as the repair was provided through our landlord. Nevertheless, clean, efficient work, done on time, is worth a lot to me. read less

I work with Silver River Property Management so you can image that I need to send out appliance specialists ALL.... read moreI work with Silver River Property Management so you can image that I need to send out appliance specialists ALL. THE. TIME. No joke. Probably once a week at least. Wooten is great at responding in a timely manner and also their billing is hassle free (another thing I do weekly). I've had a few occasions where I sent a picture of an issue for diagnosis with model numbers and they would let me know if it was worth it to send a tech out to look or just replace the unit. Even though it was money they "left on the table" they would be honest and say the unit was not fixable. I appreciated the honesty! Keep up the good work! read less

The repairman (Rodney) was great: he inspected the problem, gave me a complete picture of the issue, and proceeded to... read moreThe repairman (Rodney) was great: he inspected the problem, gave me a complete picture of the issue, and proceeded to repair it successfully (which in this case meant working around a deficient, warped, door hinge of the dishwasher). Will definitely use Wooten Appliances again. read less

When a washing machine goes up, it feels like the end of the world. My washer started acting up... read moreWhen a washing machine goes up, it feels like the end of the world. My washer started acting up and of course, like I do in most situations involving an appliance, I assumed it would cost me an arm and a leg, or it was going to need to be replaced. This was not the case!!! I called and got an appointment almost right away. I was told it would cost $99. for them to look at it, but if I agree to get the job done, they would be credited towards the final cost (this wasn't entirely true but make sure you ask them to fully explain this cost ahead of time). I decided to schedule the service and was pleased with how Daryl provided stellar service during the diagnostic. I needed a part and was provided with the option of getting it done. I agreed.It was a little frustrating to get the next appointment because I had to do everything via email once Daryl diagnosed the problem. There was a lot lost in translation with the email, but overall, I got the appointment and quote. The part was $75.00 (not including shipping and tax on the part) that was better than a new washer. I don not understand why the customer should pay shipping cost. Pros: Daryl and his positive and respectful disposition during the diagnostic and installation of the part. Overall time to have the washer repaired, Yelp provided discount of $20.00.Cons: Extreme service wait time windows (diagnostic appointment was set for 11AM - 2 PM and installation appointment set for 4 PM -7 PM), the confusion about the service charge and diagnostic fee, the emails back and forth to schedule the service and get other questions answered.I would use them again and refer them to my neighbors. Thanks, Wooten! read less

I will certainly call them again.

Our fridge would not stop leaking water. With a baby on the way, this was a problem. Rodney, the... read moreOur fridge would not stop leaking water. With a baby on the way, this was a problem. Rodney, the technician came to take a look and fixed the problem within an hour! He was very professional, friendly, and let me know exactly what the issue was. I was very happy with Wooten Appliance and will use them again in the future. read less

I got a deal from Angie's List and am so glad I did. The technician from Wooten's was on time... read moreI got a deal from Angie's List and am so glad I did. The technician from Wooten's was on time (on a weekend morning), friendly and efficient, walked me through what he was doing, and even gave me some maintenance tips. They're at the top of my list to call for any future issues. read less

I found Wooten through a Yelp search and I'm so glad I did. The tech arrived early within the service... read moreI found Wooten through a Yelp search and I'm so glad I did. The tech arrived early within the service window and was polite & professional. My job ended up not needing as much labor as originally quoted and the tech adjusted price. This speaks volumes to the honesty and fairness of Wooten appliances! They very well could have charged me double for half the work. I would choose Wooten again and would highly recommend them. read less

Holy heck, what a breeze Wooten is to work with. Our stove and trash disposal went out in the same... read moreHoly heck, what a breeze Wooten is to work with. Our stove and trash disposal went out in the same week, and Anita went out of her way to accommodate our tight schedule. The Technician arrived well within the window we were given, was polite, efficient, and funny, and had no trouble diagnosing and solving both of our problems. You could tell he knew his stuff and I felt confident the minute he started working. There's nothing I love more than working with pros. I'm so pleased with this whole experience and would recommend them without reservation. read less

Very easy to schedule an appointment-- technician worked with my schedule. Able to diagnosis problem with refrigerator, order the... read moreVery easy to schedule an appointment-- technician worked with my schedule. Able to diagnosis problem with refrigerator, order the correct part, and install it on his next visit. read less

These guys were great. After a SNAFU about bringing the part needed for fixing my dishwasher, Wooten bent over... read moreThese guys were great. After a SNAFU about bringing the part needed for fixing my dishwasher, Wooten bent over backwards to accommodate me including fixing my machine after hours. The technicians were friendly, competent, and on time. I'd definitely recommend Wooten for your appliance repair needs. read less

I found Wooten via a yelp search after a hugely bad go of it with Sears appliance repair. My... read moreI found Wooten via a yelp search after a hugely bad go of it with Sears appliance repair. My washing machine was not draining properly and actually draining onto the floor. It was under warranty by Sears but when the technician came out to look at it he told me that there was something stuck in my drain pump, the motor was burnt out and I would need a new one. Great right this should be covered under my warranty...not so much according to him the drain pump was not covered because and I quote "it was burnt out due to misuse and neglect by myself" Um...last time I checked I am not sure how that could be the case as I use my washing machine to wash clothes like any other normal person. Sears wanted $350 to fix it charged me $89 for the service call that was supposed to be free under my warranty and I said no...after a very heated discussion with their customer service I got no where.Since I knew what was wrong with it (supposedly) I bought the part and my friend and I changed the drain pump ourselves. Needless to say when we changed it we found NOTHING stuck in the drain pump. We ran three loads and it worked fine...que me washing a load of towels coming back and the contents of the machine had drained onto my floor. That is when I found Wooten as there was NO way I was giving sears anymore money.The repairman showed up in the time frame window that I was given. When I explained to him what I had been through with Sears he had told me this was not the first time he had heard these things about Sears. Nor had he ever heard anything such as what Sears told me about the drain pump. Upon looking at it he discovered that where the drainage hose was connected higher up was clogged (an easy fix had Sears told me that in the first place) He could not tell if in fact I had needed a new drainage pump (but I was not putting the old one back on) and commended us for changing it ourselves. Since I have a portable he discovered that my drainage hose was run through the wall and piping into my sink to drain. He let me know that the hose should be one hose connected to the washer and not two as this could cause clogging problems. However with the way it is currently set up the wall would have to be torn apart and a new hose run through and would be costly. He did give me suggestions for if I had future problems.Over all my experience was great and in the end I didn't have to buy a new washing machine which was my concern. He discovered that what Sears told me wasn't more than likely the problem. I will be recommending them to friends and using them in the future if I have problems arise! read less

So, even though I may not use them for a repair, as I might just buy a new microwave, I... read moreSo, even though I may not use them for a repair, as I might just buy a new microwave, I have to say that Wooten's customer service was excellent. I called today, they called me back within an hour. Then I asked if I could describe my issue to the technician to see if he might be able to help me get an idea of how costly it would be to repair vs replace it. Daryl Wooten called me within 10 minutes and gave me a bunch of excellent advice and suggestions of what I should do. I really appreciated the time and advice, considering it may not lead to additional work for him. So at least I can give a good review for the company in terms of its customer service! I will definitely give them a try if I do decide to repair any appliances. read less

Daryl is an artist! (He should have been a medical doctor). This is the 2nd time in 2... read moreDaryl is an artist! (He should have been a medical doctor). This is the 2nd time in 2 years (on 2 different appliances) that Daryl has rapidly responded & has been able to instantly diagnose the problems, & quickly remedy the situations. He really knows his stuff. Excellent work at very fair prices. Great job(s)! read less

Wooten helped me with an over that was not working well and then, when it could not be fixed, helped... read moreWooten helped me with an over that was not working well and then, when it could not be fixed, helped me get a new one. They came out several times to see if the old one could be resuscitated but finally recommended a new one. I got a quote on the new oven and installation from a "budget" appliance dealer, and it was just a bit cheaper. I went with Wooten however because I respected its service attitude and the relationship we had already developed. i'll use them again in the future if I need appliance work. read less

I stumbled upon Wooten via a quick Google search, as I had an experienced unprofessional customer service for a larger... read moreI stumbled upon Wooten via a quick Google search, as I had an experienced unprofessional customer service for a larger national shop. Frustrated and yet undeterred we needed a quick diagnosis/solution as we were experiencing an issue with our dryer not performing appropriately. The Wooten team stayed on task until the dryer was fixed. Unit is working better than ever.!!! We were relived that we did not need to purchase another unit. #winAdditionally, while the dryer issue was pending we experienced an issue with another appliance at our rental unit over a weekend. The easy online service request had a tech out as soon as practicable and we were able to transact remotely and the techs yet again quickly diagnosed the problem. I was impressed with Wooten's professionalism and service that while we were dealing with these two concurrent issues, I recommended them to a friend whose appliance issue was also quickly fixed.I would highly recommend Wooten and will definitely keep them in my contact list!!!! read less

My GE Refrigerator died last night so I called Wooten Appliances this morning and Daryl came out on time today.... read moreMy GE Refrigerator died last night so I called Wooten Appliances this morning and Daryl came out on time today. He was professional and diagnosed the problem in minutes. He had the part needed on his truck and was done in under an hour. Refrigerator is fixed and it was done at a reasonable price. I highly recommend this company. Note: I had also called another company and left a message, still waiting for them to call me back. read less

My Bosch clothes dryer was not heating-up. Called Wooten and spoke to Anna. She was helpful and processional.... read moreMy Bosch clothes dryer was not heating-up. Called Wooten and spoke to Anna. She was helpful and processional. Neal came out to diagnose the problem. He called before he arrived and arrived on time. He also diagnosed and fixed the problem in one visit. Excellent!Professional service a reasonable price! Will use them again! read less

Daryl was quick, thorough, and fixed our dishwasher all for a very reasonable price. I would definitely call on... read moreDaryl was quick, thorough, and fixed our dishwasher all for a very reasonable price. I would definitely call on them again. Two thumbs up. read less

Wooten has always down a great job! 10/10 would use again.

Yep! Daryl and his staff (I dealt with Anna on the phone) are 10/10. Our dryer made a... read moreYep! Daryl and his staff (I dealt with Anna on the phone) are 10/10. Our dryer made a horrible noise when we turned it on. So I called Wootton and Daryl came over to diagnose it. He came back a few days later with the parts and now it's like new. Everything went perfectly and the price was a lot less than I thought it would be...definitely a lot less than a new dryer (which we considered before calling Wootton). read less

Daryl is a top notch guy. Super helpful and didn't try to sell me on anything I didn't need.... read moreDaryl is a top notch guy. Super helpful and didn't try to sell me on anything I didn't need. Immediate response and really friendly. Thanks! read less

Daryl's approach to his work is a throw back to the good old days that most of us have... read moreDaryl's approach to his work is a throw back to the good old days that most of us have heard of but never experienced...when doctors came to your house an hour after you called them, when things were made by people, and you knew your repair man by name and could call him in a pinch.This is my third time working with Daryl in the past few years. He's courteous, punctual, and he's a problem solver. He won't give up when others would just leave. He comes prepared and asks you questions beforehand so that when he comes, he can more than likely take care of everything on the spot. And crucially for me, he's resourceful and willing to go beyond the call. In this latest episode, Daryl fixed my laundry machine (took it apart and put it back together in less than an hour), but was also willing to problem solve a couple of other issues I needed to fix quickly. Instead of three calls to different people or an unsatisfying handy man job, Daryl professionally addressed all my issues, saving me time and money. And he did it with a smile, super pleasant. He's the owner of his business, he works hard to make sure it works for you, and it's one of the few times you feel genuinely good about giving someone your money and your continuing business. read less

My freezer was leaking, and with my fair share of not so great appliance companies, I was searching out those... read moreMy freezer was leaking, and with my fair share of not so great appliance companies, I was searching out those with best reviews. And it paid off! Wooten was great. Communications to schedule was easy and fast, they communicated clearly their appointment times and costs, and came out within their time frame, giving me a confirmation twenty minutes out that they were on their way. The mechanic was very personable, and showed me both the problem and how he fixed it. He answered any questions about appliance maintenance, giving me tips how to prevent future problems. All together I was happy. read less

I have used Wooten Appliance for 7 years now (since I purchased my first home). So this review is... read moreI have used Wooten Appliance for 7 years now (since I purchased my first home). So this review is WAYYY OVERDUE (sorry Daryl). However in the 7 years I have used Wooten Appliance at least a handful of times and each time I have had the exact same experience; prompt, honest and exceptional service. The overall experience is top tier. I have referred Daryl to my brothers house as well as my mother's house where they have had the same experience. Since the first time Daryl came to my home he could not have been more friendly and accommodating. I felt comfortable with him right away and his service was fast and exceptional. Support your local small businesses that go above and beyond like this one. read less

The owner (Daryl) and his staff (Stephanie and Anna) are very pleasant and courteous. They respond very quickly to... read moreThe owner (Daryl) and his staff (Stephanie and Anna) are very pleasant and courteous. They respond very quickly to customer requests and are very forthright whether they can help you or not. The owner installed my cooktop and he was very professional and did an excellent job. read less

The owner (Daryl) and his staff (Stephanie and Anna) are very pleasant and courteous. They respond very quickly to... read moreThe owner (Daryl) and his staff (Stephanie and Anna) are very pleasant and courteous. They respond very quickly to customer requests and are very forthright whether they can help you or not. The owner installed my cooktop and he was very professional and did an excellent job. read less

I highly recommend Wooten Appliance. I have used them twice and find them to be very reasonable and trustworthy. Daryl,... read moreI highly recommend Wooten Appliance. I have used them twice and find them to be very reasonable and trustworthy. Daryl, the tech, is great! He really went above and beyond and I'm very happy with the service. read less

I was not looking to spend a lot of money repairing my 10 year old stove but I thought it... read moreI was not looking to spend a lot of money repairing my 10 year old stove but I thought it was worth spending a bit on investigating whether or not it was worth fixing. I compared reviews on Yelp and some other sites. I decided to call Wooten. They said they would be in my town in 4 days. It was fine with me to wait. They called the day before to give me a two hour time range. The gentleman that came called 30 minutes before he arrived to say he was on his way. From the moment he walked in he was smiling friendly and positive. Of course when he walked in turn on my oven it appeared to be working. I said "I paid $100.00 for you to walk in here and to show me it works." But as it was preheating it stopped working. He clearly explained the issue with the oven and the cost would be over $300 just for the part.So the good news is I am getting a convection oven I want but the bad news I have to pay for it. Also the repairman discussed the different brands and features. I now feel more knowledgeable about walking into the store to buy a new oven. I would use Wooten again in the future for repairing. my appliances read less

Daryl showed up right as promised, and fixed my dryer in half an hour!

Daryl showed up right as promised, and fixed my dryer in half an hour!

I don't know why my previous review got filtered out. Yelp pisses me off sometimes.Our freezer was on the fritz... read moreI don't know why my previous review got filtered out. Yelp pisses me off sometimes.Our freezer was on the fritz and we were in a jam. We called and Daryl, the owner, said he could come out at the end of the day after his other jobs were done and he was on his way home. True to his word, he did come out and was able to get our freezer working again. Wooten Appliance is everything I could have asked for. Super nice, friendly, came the same day I needed, knowledgeable, and very reasonably priced. Even though he is the owner, I still tipped him because I was so pleased with his service. Would definitely use them again. read less

I was pleased with the actual service performed by the repair person, but not too impressed with the administrative... read moreI was pleased with the actual service performed by the repair person, but not too impressed with the administrative performance and communication of Wooten Appliances. The part for my oven took awhile to arrive, which I understand they can't control, but once they receive it, they should call promptly to schedule. Instead I had to follow up and check in. Overall pretty good. read less

Very responsive!

Very responsive!

Let me start by saying I had never had a reason to call an appliancerepair company before. I had to... read moreLet me start by saying I had never had a reason to call an appliancerepair company before. I had to start from square one. My first thoughtwas to look on Yelp and see what's up. Well really only two services covered my area in Maryland. I chose Wooten because the reviews,although few, were very positive and complimentary.I still did not know what to expect once the technician arrived. I am skepticalby nature (or experience). I had visions of a huge hassle and forking out abig sum for questionable repairs. Well,was I pleasantly surprised. The technamed Neil was ontime as promised. He repaired my stovetop in a short timewhile explaining to me what he was doing,and how he would not require anyparts! I was elated. My stove was back to 100% and I paid only the minimumfee of $139. You can choose whether to pay a diagnostic fee of $99 plus labor andparts or a flat fee of $139 which includes labor and diagnostic. I will definitely call Wooten the next time I have a need,and I will comfortablyrecommend them to my friends and family.Great job Wooten! read less

Fixed my dying refrigerator! Unfortunately it took two visits to properly diagnose the problem, I'm happy it got done.... read moreFixed my dying refrigerator! Unfortunately it took two visits to properly diagnose the problem, I'm happy it got done. Daryl was fair with not charging labor on the second visit. Saved me from having yo buy a new refrigerator! read less

Fixed my dying refrigerator! Unfortunately it took two visits to properly diagnose the problem, I'm happy it got done.... read moreFixed my dying refrigerator! Unfortunately it took two visits to properly diagnose the problem, I'm happy it got done. Daryl was fair with not charging labor on the second visit. Saved me from having yo buy a new refrigerator! read less

I have used Wooten Appliance twice -- both times Darryl came on time, was so so nice and extremely competent.... read moreI have used Wooten Appliance twice -- both times Darryl came on time, was so so nice and extremely competent. His prices are completely fair and he really cares about doing a thorough job. His office manager is also really kind and helpful. read less

Good customer service, scheduled repair service on my oven the next day. Reasonable prices. But I'm writing because Daryl was... read moreGood customer service, scheduled repair service on my oven the next day. Reasonable prices. But I'm writing because Daryl was the best repairman I've ever had. Courteous, professional, knowledgable, offered suggestions to prevent appliance problems in the future, which I really appreciated. I chose Wooten based on other Yelp reviews, and would call them again. But Daryl is their greatest asset. read less

Daryl has worked on appliances in a handful of properties for me over the last 5 years, and he has... read moreDaryl has worked on appliances in a handful of properties for me over the last 5 years, and he has earned my most enthusiastic recommendation. He is honest, dependable, and knowledgeable. I will continue to rely on him for all my appliance repair needs. read less

A friend recommended them when our dishwasher broke. Stephanie, the office manager, was awesome, as was Daryl who fixed the... read moreA friend recommended them when our dishwasher broke. Stephanie, the office manager, was awesome, as was Daryl who fixed the dishwasher. I would highly recommend them! read less

These guys are great, the woman I spoke with for scheduling was very nice and professional and Daryl (the repair... read moreThese guys are great, the woman I spoke with for scheduling was very nice and professional and Daryl (the repair tech) was friendly, responsible and professional. They totally kept me in the loop about what needed to be done and when they'd be able to come to do the work. I had a really bad experience trying to fix my Kenmore stackable washer/dryer, but Daryl has it up and running. I would totally recommend Wooten for repair services. read less

Yesterday Daryl came by to fix our dishwasher. He arrived in a company vehicle, with a company uniform. He was... read moreYesterday Daryl came by to fix our dishwasher. He arrived in a company vehicle, with a company uniform. He was on time, well groomed and polite. He fixed our dishwasher within an hour and even leveled it a little which was very nice of him. The fee was somewhat reasonable. read less

They are great! They came quickly and fixed my washer immediately. This could have been a huge problem,... read moreThey are great! They came quickly and fixed my washer immediately. This could have been a huge problem, but it wasn't. read less

Great service and tech name Darrell would use again.

Great service and tech name Darrell would use again.

I called Daryl in the morning. He had a full day ahead of him but promised to stop by after... read moreI called Daryl in the morning. He had a full day ahead of him but promised to stop by after his last scheduled job to look at my broken clothes dryer. Though he arrived after along day, he was so pleasant and friendly I felt like I was his first customer. Daryl quickly diagnosed the problem and set to work to complete the repair. He was knowledgable and professional. I was very pleased with the service I received from this company. I will recommend Daryl to my friends and neighbors. read less

I called Daryl in the morning. He had a full day ahead of him but promised to stop by after... read moreI called Daryl in the morning. He had a full day ahead of him but promised to stop by after his last scheduled job to look at my broken clothes dryer. Though he arrived after along day, he was so pleasant and friendly I felt like I was his first customer. Daryl quickly diagnosed the problem and set to work to complete the repair. He was knowledgable and professional. I was very pleased with the service I received from this company. I will recommend Daryl to my friends and neighbors. read less

I needed help that day. He arrived on time, was very curteous and was able to give me a fast... read moreI needed help that day. He arrived on time, was very curteous and was able to give me a fast estimate of the work that needed to be done. The price was more than fair so he got right to work and fixed my washer. Everything was put back in order before he left. If I need another appliance repaired, Wooten will be the first call I make. read less

I needed help that day. He arrived on time, was very curteous and was able to give me a fast... read moreI needed help that day. He arrived on time, was very curteous and was able to give me a fast estimate of the work that needed to be done. The price was more than fair so he got right to work and fixed my washer. Everything was put back in order before he left. If I need another appliance repaired, Wooten will be the first call I make. read less

Friendly, called before he showed up, easy to talk to and very professional. Worked quickly and explained everything he... read moreFriendly, called before he showed up, easy to talk to and very professional. Worked quickly and explained everything he was doing. read less

Friendly, called before he showed up, easy to talk to and very professional. Worked quickly and explained everything he... read moreFriendly, called before he showed up, easy to talk to and very professional. Worked quickly and explained everything he was doing. read less